IT Help Desk Training Program: TIER 1

  • Do you want to get Job-ready as one of the industry’s most demanding IT professionals as an IT professionals in 8 weeks?

  • Do you want to start building your IT career path from a solid foundation?

  • Do you want to learn exactly the skills employers want to see on your resume?

  • Do you want to get fully prepared for industry’s most demanding A+ certification?

  • Do you have minimum high school diploma/GED? No prior computer experience is necessary.

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IT HELP DESK TRAINING

The IT Help Desk training program is just for you! At KSI our team of educators and professionals will prepare you from basics to professional level on-demand IT help desk skills for access to your new career with ease and full confidence!

Core course curriculum:

  • IT Support: Fundamentals

  • Customer Service Principles and effective communication.

  • Issue handling over phone / remote accessing and scenario analysis

  • Common Support Problems, categories of common end-user computer problems. And problem-solving processes of typical support problems.

  • An overview of remote accessing tools and applications.

  • Incident management process and understanding of issue prioritization techniques and best practices of help desk operation.

  • Windows installation with detail configuration of systems and security settings.

  • Data storage devices and backup media and backup and restore an organization's data files and systems.

  • Understanding of operating systems and computer hardware component and devices.

  • Understanding Computer Network and web applications.

  • Supporting and Troubleshooting Laptops and managing common issues.

  • Supporting and Troubleshooting Mobile devices and managing common issues.

  • Installing, Configuring, and Troubleshooting Print and display Devices

  • Communication skill for technical professionals

  • Personal Computer Components

  • Operating System installation and configuration

  • PC/Laptop troubleshooting and maintenance

  • Installing PC components

  • Networking

  • IT Help Desk best practices

Additional Support:

  • Professional Resume Preparation

  • Interview Preparation

  • A+ Certification exam preparation

  • Job search and marketing

  • Professional recommendations to prospective employers

  • Continuous support until successful job placement

IT Help Desk Training Program: TIER 2

  • Enterprise System architecture and Servers

  • Understanding of computer hardware component and devices

  • Implementing IT security in different levels of Systems in organization

  • Windows Operating System

    • Installation and configuration with all advanced level settings and impact analysis.

  • Software troubleshooting

    • PC/Laptop trouble shooting

    • Mobile devices, issues and trouble shooting

    • Security issues, implementations and settings

  • Networking

    • Understanding of networking and setting connectivity

    • TCP/IP, Wifi, SOHO

    • Network issues and Trouble shooting

    • Network devices and issues

  • Software remote installation, packing and patching techniques (e.g. using SCCM)

  • Network Security and Mobile devices

  • Web application and common front-end & back-end issues and trouble shooting

  • Operational Procedure

  • Customer Service Principles, effective communications